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If you are looking to improve your business, one of the areas you need to look at is how your communications system is laid out. For small business – we often forget to consider the process that clients reach out to us. Especially when they call your phone which for many people today usually doubles as a mobile phone. For the small businesses, you have to be prepared to act as the “call center” or consider getting one. Most large-scale operations need telephone operators for inbound and outbound calling. Call centers can be an efficient way to accomplish this need while playing into your overall philosophy. If you don’t take advantage of it, you might be missing chances to grow.